Contact Us

Welcome to Qavellunia!

At Qavellunia, we value every customer and are committed to providing a convenient, reliable, and enjoyable shopping experience.

Whether you have questions about our products, need assistance with an order, or would like to share your feedback, our customer support team is here to help.

1. Get in Touch

If you need assistance, please feel free to contact us using the following information:

Store Name: Qavellunia
Company Name: 台州创收再生资源目收有限公司
Email: likaijun@avonzelira.com
Phone: +86 188 0780 4219
Business Address: Room 402-5, Building 2, No. 3 Chaoyang Road, E-Commerce Industrial Park, Hairun Subdistrict, Sanmen County, Taizhou, Zhejiang Province, China

2. How Can We Help You?

Our customer support team can assist you with a variety of inquiries, including:

  • Product information and availability
  • Order confirmations and order status
  • Shipping and delivery information
  • Order tracking assistance
  • Returns, refunds, and exchanges
  • Payment and checkout questions
  • Damaged, defective, or incorrect products
  • General questions, suggestions, and feedback

3. Order Assistance

If you have questions about an existing order, please contact our customer service team by email.

To help us assist you efficiently, please include:

  • Your full name
  • Your order number
  • The email address used when placing the order
  • A brief description of your question or concern

We will review your inquiry and provide appropriate assistance.

4. Shipping and Delivery Support

We understand that receiving your order safely and on time is important.

If you have questions about shipping methods, estimated delivery times, tracking updates, or delayed packages, please contact us.

Delivery times may vary depending on your destination, selected shipping method, and logistics conditions.

For further details, please review our Shipping Information page.

5. Returns and Refunds

Your satisfaction is important to us.

We accept eligible return requests within 30 days of receiving your order, subject to the conditions outlined in our Return Policy.

If you wish to request a return, refund, or exchange, please contact us at likaijun@avonzelira.com.

Please include your order number, the reason for your request, and relevant photographs if the item is damaged, defective, or incorrect.

For complete details, please visit our Return Policy.

6. Damaged or Incorrect Products

If your order arrives damaged, defective, or contains an incorrect item, please contact our customer support team as soon as possible.

We recommend including:

  • Your order number
  • A description of the issue
  • Clear photographs of the product, where possible
  • Photographs of the packaging, if relevant

Our team will review your request and work with you to find an appropriate solution in accordance with our Return Policy and applicable consumer protection laws.

7. Product Inquiries

If you would like additional information about a product before placing an order, please feel free to contact us.

We can assist with questions about:

  • Product features and specifications
  • Available colors, sizes, and styles
  • Product availability
  • Product use and care
  • General purchasing inquiries

8. Customer Feedback

We appreciate your feedback and suggestions.

Your comments help us identify opportunities to improve our products, website, and customer service.

If you have suggestions or concerns, please email us at likaijun@avonzelira.com.

9. Contact Information

For any questions or assistance, please contact us using the information below:

Store Name: Qavellunia
Company Name: 台州创收再生资源目收有限公司
Email: likaijun@avonzelira.com
Phone: +86 188 0780 4219
Business Address: Room 402-5, Building 2, No. 3 Chaoyang Road, E-Commerce Industrial Park, Hairun Subdistrict, Sanmen County, Taizhou, Zhejiang Province, China

Thank you for choosing Qavellunia. We appreciate your trust and look forward to assisting you!